1. Introduction

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This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use Our Service and explains Your privacy rights and how the law protects You.

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We use Your Personal Data to provide and improve our Service, including our retail store, online platform, and rack rental services.

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By using our Service, You agree to the collection and use of information in accordance with this Privacy Policy.

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2. Interpretation and Definitions

Interpretation

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Words with capitalised initial letters have meanings defined under the following conditions.

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Definitions

• Company ("We", "Us", "Our") refers to The One Preloved Fashion, Hahndorf, South Australia.

• Website refers to https://www.theoneprelovedfashion.com.au/

• Service refers to the Website, in-store services, and rack rental services.

• You / User refers to the individual accessing the Service.

• Personal Data means any information that identifies You.

• Usage Data refers to data collected automatically from the Website.

• Cookies are small files stored on Your device.

• Service Providers are third parties who help us operate our business (e.g. payment processors, booking systems).

3. Collecting and Using Your Personal Data

Types of Data Collected

 

• Personal Data

• We may collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Bank details (for rack sellers)

• Purchase and sales history

• Account login details

• Usage Data

• Collected automatically:

• IP address

• Browser type

• Pages visited

• Time spent on pages

• Device information

4. How We Collect Your Data

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We collect information:

• Directly from You (e.g. booking a rack, making a purchase)

• Automatically (via cookies and analytics)

• From third-party platforms (payment systems, booking apps)

5. Use of Your Personal Data

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We use Your data to:

• Provide and operate our Service

• Process purchases and rack bookings

• Manage your account

• Transfer seller earnings

• Communicate with you (orders, updates, promotions)

• Improve our website and customer experience

• Detect fraud and maintain security

• Comply with legal obligations

6. Marketing Communications

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We may send You:

• Promotions

• Newsletters

• Offers

• You can opt out anytime by:

• Clicking “unsubscribe”

• Contacting us directly

7. Sharing Your Personal Data

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• We may share Your data with:

• Service Providers

• Payment processors

• Booking systems

• Analytics tools (e.g. Google Analytics)

• Business Transfers

• If the business is sold or merged

• Legal Requirements

  • If required by law or authorities

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We do not sell Your personal data.

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8. Data Retention

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We retain Your Personal Data only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes

Usage Data is typically retained for shorter periods.

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9. Data Security

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We take reasonable steps to protect Your Personal Data.

However, no system is 100% secure, and we cannot guarantee absolute security.

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10. Cookies & Tracking Technologies

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We use cookies to:

Improve website performance
Remember preferences
Analyse traffic

Types of cookies used:
Essential cookies – required for functionality
Analytics cookies – track usage
Functionality cookies – remember user preferences

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You can disable cookies in your browser settings.

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11. Third-Party Services

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We may use:

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Google Analytics (website traffic tracking)
Payment gateways (e.g. Stripe, PayPal)
Booking systems/apps

These providers have their own privacy policies.

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12. International Data Transfers

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Your data may be stored or processed outside Australia.

We ensure appropriate safeguards are in place.

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13. Your Privacy Rights

Australian Users (APPs)

You have the right to:

Access your data
Correct inaccurate data
Request deletion (where applicable)
GDPR (EU Users)

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You have the right to:

Access Your data
Correct Your data
Request deletion
Object to processing
Request data portability
Withdraw consent
CCPA (California Users)

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You have the right to:

Know what data is collected
Request deletion
Opt-out of data sale
Non-discrimination

We do not sell personal data.

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14. Children's Privacy

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Our Service is not intended for individuals under 13.

We do not knowingly collect data from children.

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15. Links to Other Websites

Our Website may contain links to third-party sites.

We are not responsible for their privacy practices.

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16. Confidentiality (Rack Sellers)

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All seller information, including:

Sales data
Personal details
Bank details

• is treated as strictly confidential and handled securely.

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17. Changes to This Privacy Policy

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We may update this Privacy Policy at any time.

Changes will be posted on this page with an updated date.

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18. Contact Us

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If you have any questions about this Privacy Policy:

📧 hello@theoneprelovedfashion.com.au

📍 Shop 4/76 Mount Barker Rd, Hahndorf SA 5245, Australia